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Analysis of User Satisfaction with Collegiate E-Learning and its Determinants

원문정보

Namjae Cho, Jungwon Keum, Sungwook Baik, Sanghee Park

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초록

영어

The benefits of an e-learning system will not be maximized unless learners use the system. This study proposed and tested models that seek to explain students’ satisfaction withe-learning systems. A survey was performed at a women’s college in Korea, where students experimentally could choose to register one same course either through e-learning or class-room learning. The questionnaire was filled up by students who took e-learning option. Independent variables include expected benefits, familiarity with technology, social influence, and accessibility. Dependent variables include the level of satisfaction, academic achievement, and the amount of the use of systems.

목차

Abstract
 1. Introduction
 2. Theoretical Background
  2.1 User Information Satisfaction
 3. Factors that influence user satisfaction with information systems
  3.1 SeNice Quality
  3.2 Social Influence
 4. Research Model
  4.1 Research Hypotheses
 5. Instruments Used
  5.1 Expected temporal utility
  5.2 Expected usefulness for study performance
  5.3 The level of familiarity with technology
  5.4 Social influence in using e-Iearning
  5.5 E-Iearning accessibility
  5.6 Dependent Variables : Achievement, amount of use and user satisfaction
 6. Results
  6.1 Participants and procedure
 7. Conclusion
 References

저자정보

  • Namjae Cho School of Business, Hanyang University, Professor
  • Jungwon Keum School of Business, Hanyang Universlty, Doctoral Program in MIS
  • Sungwook Baik Institute of Information Technology in Hanyang Women’s College
  • Sanghee Park School of Business, Hanyang Universily, Master Program in MIS

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