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논문검색

골프연습장의 서비스 품질이 재구매 행동에 미치는 영향

원문정보

The Effect of Service Quality of Golf Practice Range on Consumers' Repurchase Behavior

김찬미, 함경수

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초록

영어

This research aimed to analyze the effect of service quality of golf practice range on consumers' repurchase behavior. To reach this purpose, 410 persons who were participating 4 different golf practice ranges in Daegu city were sampled as subjects. For data processing, reliability, factor analysis, frequency analysis, t-test, one-way ANOVA, and regression analysis were carried out using on SPSSWIN 15.0 statistical program. Results of the analysis could be summarized as follows. First, service qualities depends on the general characteristics of the subjects. Second, service qualities affecting consumer repurchase behavior included such variables as renew or oral communication.

목차

ABSTRACT
 I. 서론
 Ⅱ. 연구방법
  1. 연구대상
  2. 측정도구
  3. 자료처리
 Ⅲ. 연구결과
  1. 일반적 특성에 따른 서비스 품질의 차이
  2. 골프연습장 서비스 품질과 재구매 행동과의 관계
 Ⅳ. 논의
 Ⅴ. 결론 및 제언
  1. 결론
  2. 제언
 참고문헌

저자정보

  • 김찬미 Kim, Chan-Mi. 계명대학교
  • 함경수 Ham, Kyung-Soo. 경희대학교

참고문헌

자료제공 : 네이버학술정보

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