원문정보
A study on the recognition of driver of customer-oriented thinking using AHP(Analytic Hierarchy Process)
초록
영어
Logistics company strives for satisfaction of customer service. the internal clients of corporation, the engineers of driver enhance their thinking about customer orientation by education of important about customer services. the study reached the conclusion that result which analyzed the important fact of enhancing customer orientation strategy by AHP show an ability of dealing with customer improves customer orientation strategy. because the desire of customer is various, it is difficult to have standard of dealing thought, the program of improvement of dealing ability should be developed and trained to improve customer orientation
목차
1. 서론
2. 선행연구
3. 서비스 인지도 평가 모형
3.1 연구모형
3.2 고객지향적 사고 인지에 관한 결과
3.3 종합평가
4. 결론
참고문헌