원문정보
The Relationship of Emotional Labor, Empowerment, Job Burnout and Turnover Intention of Clinical Nurses
초록
영어
Purpose: The purpose of this study was to identify the relationships among emotional labor, empowerment, job burnout, and turnover intention. Methods: The design of this study was a cross-sectional descriptive study. The subjects of this study were 358 nurses working for over 6 months in Seoul and Gyeonggi-do. The data were collected from 4th to 30th of September, 2009 through one-to-one interviews. Survey data were analyzed using t-test, one-way ANOVA, Pearson's correlation coefficient, and hierarchical regression. Results: We find the positive correlation of turnover intention with emotional labor and with job burnout, but the negative correlation of empowerment with job burnout and with turnover intention. The nurses’ turnover intention scores were relatively low with 1.30. Job burnout, shift work, and frequency of turnover were predictors of turnover intention. The most powerful predictor variable was job burnout (β=.420, p<.001). We find that emotional labor and empowerment as determinants of turnover intention are not significant. Conclusion: These results suggest that manager should consider shift work of nurses and job burnout in order to manage nurse organization and esource effectively.
목차
서론
1. 연구의 필요성
2. 연구목적
연구방법
1. 연구설계
2. 연구대상 및 자료수집
3. 연구도구
4. 자료분석
연구결과
1. 연구대상자의 일반적 특성
2. 연구대상자의 감정노동, 임파워먼트, 직무소진 및 이직의도 정도
3. 연구대상자의 일반적 특성에 따른 감정노동, 임파워먼트, 직무소진 및 이직의도 차이분석
4. 이직의도와 관련 요인간의 상관관계
5. 이직의도의 영향요인
논의
결론 및 제언
REFERENCES
