Session 4 : e-Logistics & SCM 1, 좌장 : 남호기(인천대학교)

SCM환경에 적합한 철강산업의 CRM 시스템 구축에 관한 연구


A Implement on CRM System for Iron & Steel Industry in SCM Environment

김용주, 남호기, 박상민

피인용수 : 0(자료제공 : 네이버학술정보)



The environment of management is changed by the improving Information Technology, the changing market that is overflowed by product, the competing between enterprises, and the segmenting the whole market. As a result, the concept of the 1:1 marketing is appeared on the environment of management by high quality that customer needs. In this paradigm, the CRM(Customer Relationship Management) is able to be executed by the advancing of the Information Technology (IT), the constituting, Data Base, the analyzing data in Data Base. The CRM(Customer Relationship Management) offers integrated multiple view poingts and methods of the corresponding to customers. The CRM(Customer Relationship Management) is a crirical element in the business. This study considers the effective implementing CRM(Customer Relationship Management) in the steel industry which has unique characteristics


 1. 서론
 2. 현황분석
 3. 적용사례분석
  3.1 업체분석
  3.2 적용범위
  3.3 시스템 아키텍쳐
  3.4 구축결과
 4. 결론 및 추후 연구 과제
 5. 참고문헌


  • 김용주 인천대학교 산업공학과 대학원
  • 남호기 인천대학교 산업공학과 교수
  • 박상민 인천대학교 산업공학과 교수


자료제공 : 네이버학술정보

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