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응용논문

인터넷 몰입이 고객만족도에 미치는 영향에 관한 연구

원문정보

A Study on the Effects of Customer Satisfaction using e-Business Flow

노무종, 류지철

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초록

영어

Nowadays, due to the development of computers and the information and communication technology, data processing and transmission is made very vastly and fast. The development of the technologies bring many changes and revolutions to the life of ordinary people. Although, e-Business grows continuously, it is in experimental stage in domestic area because of limits of infrastructure. Also, in spite of explosive growth of internet, the research on the internet has not been fully studied yet. The objectives of this study are that how service consumers perceive the flow of e-Business, and that what effect the makes on their satisfaction and re-purchase intention. This means that the research enables a marketing manager to take the meaning of comparative weight among the components of e-Business flow, and to provide very useful information to establish marketing strategies which are close to the consumers.

목차

Abstract
 1. 서론
 2. 이론적 배경
  2.1 전자상거래의 영향
  2.2 인터넷과 몰입
  2.3 충성도에 관한 연구
 3. 연구의 모형 및 설계
  3.1 연구의 모형
  3.2 측정모형 설정을 위한 요인분석
  3.3 변수의 조작적 정의
 4. 실증분석
  4.1 표본의 특성과 신뢰성 분석
  4.2 가설의 검정과 연구모형의 평가
 5. 결론
  5.1 연구의 결과
 6. 참고문헌

키워드

저자정보

  • 노무종 Moo-Jong Nho. 우주항공 경영전략실
  • 류지철 Ji-Cheol Ryu. 충주대학교 산업경영공학과

참고문헌

자료제공 : 네이버학술정보

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