원문정보
Measures of Reliability, Maintainability and Availability in Information Technology Service Management
초록
영어
This paper proposes various measures of reliability, maintainability and availability in information technology service management(ISTM). Global ITSM standards such as ITIL(IT Infrastructure Library) and ISO/IEC 20000 are introduced. Especially availability management of De-facto and De-juire standards is concerned with users and customers of IT service. The study presents seven reliability measures, six maintainability measures and two availability measures. These results can be effectively used with a appropriate IT availability management tools such as CFIA(Component Failure Impact Analysis) and SOA(Service Outage Analysis), etc.
목차
1. 서론
2. ITIL과 ISO/IEC 20000
2.1 ITIL
2.2 ISO/IEC 20000
3. 신뢰성, 보전성 및 가용성 척도
3.1 운영시간 모형
3.2 신뢰성 척도
3.3 가용성 척도
4. 결론
5. 참고문헌