원문정보
A Study on Defining Improvement Opportunities for Value Creating Six Sigma
초록
영어
Six sigma has been evolved into three generations. The first generation focused on eliminating or reducing defects as Motorola originally developed and applied. The second generation focused on reducing costs and improving process efficiency as GE extended the first generation. The next generation of six sigma such as D2MAIC(Discovery, Define, Measure, Analyze, Improve, Control) and ICRA(Innovate, Configure, Realize, Attenuate) has been discussed since the beginning of the 21st century. Although the third generation of six sigma emphasizes value creation, but there are few specific tools for its implementation. In this thesis, some tools for finding opportunities for value creation are suggested. It is explained and discussed with examples how the tools can be applied.
목차
1. 서론
2. 가치창출 식스시그마의 도입
3.가치창출을 위한 개선기회의 도출 방법
3.1 뒤집어 생각하기(Reverse Thinking)
3.2 사용성 차원분석(Dimensions Usability Analysis)
3.3 구매자 효용지도(Buyer Utility Map)
3.4 가치 기회 분석(Value Opportunity Analysis)
3.5 I-D 매트릭스(Importance-Differentiation Matrix)
4. 결론
5. 참고문헌