원문정보
초록
영어
The purpose of this study is ultimately to contribute to enhancing quality of patients' life, by grasping quality level of care-giving service that is recognized by inpatients of long-term care hospital, and by pursuing a plan for improving quality of care-giving service based on this. For this, targeting 500 patients who entered 40 long-term care hospitals in Daejeon Metropolitan City, the quality of service was multi-dimensionally grasped by using SERVQUAL scale. As a result of research, the quality of care-giving service, which is recognized by patients as survey subjects, tended to be relatively high with about 4 points as a whole out of 5-point perfection. By item, reliability was indicated to be the highest with 4.56 points. The next was surveyed to be in order of tangibility, empathy, responsiveness, and assurance.
목차
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 의료서비스 질의 개념
2. 의료서비스 질의 특성
3. 의료서비스 질의 측정
Ⅲ. 연구방법
1. 자료수집방법
2. 측정도구
3. 자료 분석방법
Ⅳ.연구결과
1. 인구사회학적 특성
2. 간병서비스 질에 대한 인식
3. 인구사회학적 특성에 따른 간병서비스 질에 대한 인식
4. 간병서비스 질에 대한 기대와 인식차이
Ⅴ.결론
참고문헌