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영어

In this paper a structure of business service management integrated with security management is offered. Our BSM model with security approach is the hierarchy of data management in any growing business. It creates a logical flow of data from its inception into the organization through the management levels. Thus, allowing for proactive business decisions to be made on a consistent basis. The end result is an increase in both corporate flexibility and profitability. It encompasses the process and use of Customer Data Management, Customer Relationship Management, Enterprise Resource Planning and Business Insurance all supported by a robust Service Desk.
Information is an essential resource for all businesses today and is the key to growth and success. However, we need to ensure that the information held on our IT systems is secure. The impact of a security breach may be far greater than we would expect. The loss of sensitive or critical information directly may not only affect our competitiveness and cash flow but also damage our reputation - something which may have taken us years to establish and which may be impossible to restore.
In our paper we introduce a structure of Business Service Management (BSM) with security approach offering an advanced model of integrated secure BSM model.