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The Impact of Information Overload on Decision Quality in the Web 2.0 Environment: A Cognitive-Emotional Dichotomy Perspective

초록

영어

Most information overload research has been done in cognitive load contexts and predominantly focused on normative decision-making process. This study suggests the need to divide information load into two dimensions: cognitive load that is found in prior research, and emotional load as a new dimension. The emotional dimension can affect the information overload that results from the prevalence of the Internet. The present study aims to find a new factor or dimension of information overload and its impact will be examined.

목차

Abstract
 1. Introduction
 2. Impact of the Web 2.0 environment on consumers
 3. Research model and hypotheses
  3.1 Information overload
  3.2 Cognitive load factors
  3.3 Emotional load factor: Information feelings
  3.4 Information channel load factors
  3.5 Decision quality: The dependent variable
 4. Research methodology
 5. Expected contribution and implications
 References

저자정보

  • Jihun Park Korea University
  • Jae-Nam Lee Korea University

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