earticle

영어

Women are still scarce in top leadership positions in wealthy industrialized societies in spite of substantial gender equity in education and the entrance of an increasing number of women into high prestige professions and managerial jobs long dominated by men. This phenomenon has been called the glass ceiling. The glass ceiling refers to a specific type of labor market disadvantage encountered by woman and minorities in advancing to the top position in organizational hierarchies. The purpose of this study is to identify the relationship between work-family conflict and glass ceiling perceived by hotel women employees and perceived service quality. The result of analysis as followings. First, the higher work-family conflict is perceived by hotel women workers, the more they have positive influence on their glass ceiling. Second, glass ceiling has negative influence on perceived service quality.