원문정보
An empirical study of how knowledge management activities of tourism industry influence the organizational effectiveness and management performance
초록
영어
This research is an empirical study of how knowledge management activities of tourism industry influences the organizational effectiveness and management performance and how organizational effectiveness influences management performance. As the result of factor analysis, knowledge management activity is subdivided into knowledge sharing and knowledge creation, organizational effectiveness classified into job satisfaction and the organizational commitment, management performance was separated into financial performance and non-financial performance. As the result of hypothesis test, tourism industry's knowledge sharing and knowledge creation influence meaningfully upon the employee's job satisfaction and the organizational commitment of organizational effectiveness. Also organizational effectiveness influences in meaningful way on the management performance. However, knowledge creation has show beneficial influence upon non-financial performance, but no effect has been show related to financial performance. In conclusion, knowledge management of tourism industry is now identified as a new management technique which can improve both organizational effectiveness and management performance of employees.
목차
I. 서론
II. 이론적 배경
1. 지식경영활동
2. 조직유효성
3. 경영성과
III. 연구설계
1. 연구가설
2. 연구모형
3. 설문지 구성
4. 조사설계
IV. 분석결과
1. 표본의 인구통계학적 특성
2. 신뢰도 및 타당성 검증
3. 가설 검증
V. 결론
참고문헌