원문정보
An Effect of Differences in Service Quality Satisfaction Followed by General Characteristics of Golf Tourism Participants on Repurchase Behaviors of Golf Tourism
초록
영어
In the contemporary society, sports tourism occupies very high weight in leisure. Especially, consumers’ desire for golf tourism connected with golf gets higher and a lot of overseas golf tourism goods are being developed. Now such a change of market and consumers’ desire for golf tourism are growing together. Therefore, the purpose of the study was to construct a strategic foundation to induce tourists who want to participate in golf tourism and to secure them as a customer by disclosingwhat difference there are in service quality satisfaction according to tourists’ demographical characteristics with golf touristsand analyzing what effect satisfaction for the service quality had on repurchase behaviors. The study carried out a survey through convenience sampling method out of non-probability sampling method with consumers who participated in golf tourism in 2009. The study used total 399 copies judged that there is reliability lastly as an effective sample, excepting questionnaires including data with poor or unrecorded answers out of collectedsamples. The study carried out frequency analysis, factor analysis, reliability analysis, correlation analysis and multi regression analysis with SPSS Ver. 12.0K. The conclusions through the above process were as follows. First, there were significant differences among each group in service quality satisfaction according to age and job out of demographical characteristics of golf tourism participants. Second, the service quality satisfaction of golf tourism participants had a significant effect on repurchase behaviors of golf tourism.
목차
I. 서론
II. 이론연구
1. 스포츠 관광 및 스포츠 관광 산업
2. 서비스
3. 서비스 품질
4. 구매 후 소비자 행동
III. 연구방법
1. 실험대상
2. 조사도구
3. 자료처리
IV. 연구결과
1. 인구통계학적 특성에 따른 서비스 품질 만족의 차이
2. 서비스 품질 만족과 재구매 행동의 상관관계
3. 서비스 품질 만족이 재구매 행동에 미치는 영향
V. 논의 및 결론
참고문헌
