원문정보
A Study on Mediating Effects of Trust between Hotel Employee's Perceived Justice and Effectiveness
초록
영어
The main purpose of this study is to examine the mediating effects of the management trust in the relation between hotel employee's procedural justice and distributive justice which are recognized by hotel employees and job satisfaction that is job performance of individual employee and organizational commitment. The results were as follows; Frist, distributive justice and procedural justice have significant influence on the management trust. Second, management trust has also significant influence on job satisfaction and organizational commitment. Third, In mediating effect of management trust, there is less meaningful effect than direct effect between procedural justice and organizational effectiveness, but management trust works as important mediating role in relation between distributive justice and organizational effectiveness. It is shown that management trust is a part of crucial factors in the explanation of the relationships between hotel employee's perceived justice and organizational effectiveness. Based on results of this research, we discussed about meaning and limited of the research, and future study.
목차
I. 서론
II. 이론적 배경
1. 공정성 지각과 신뢰
2. 신뢰와 조직유효성
3. 공정성 지각과 조직유효성
4. 공정성 지각과 조직유효성에 있어 신뢰의 매개효과
III. 연구설계
1. 연구모형 및 가설설정
2. 변수의 조작적 정의 및 설문지 구성
3. 자료수집과 분석방법
IV. 실증분석
1. 조사대상자의 일반적 특성
2. 측정도구의 타당성과 신뢰성 검증
3. 연구가설의 검증
V. 결론
참고문헌