호텔레스토랑의 물리적 환경, 종사원의 심리적 반응 그리고 조직몰입과의 관계


The Relationship Among Physical Environment, Employees' Psychological Responses and Organizational Commitment in Hotel Restaurant

고석면, 유양호

피인용수 : 0(자료제공 : 네이버학술정보)



This study was to investigate the effects of physical environment factors of hotel restaurants, mediated by employees' psychological responses, on their organizational commitment. First, through the factor analysis on physical environment and employee's psychological responses, five factors of physical environment and two factors of employee's psychological responses were identified and labeled as ambient factors, spatial layout/functionality, aesthetics, safety/cleanliness, convenience; emotional response, cognitive response, respectively. All 15 hypotheses on the influential relationships among physical environment factors of restaurants, employees' psychological responses, and their organizational commitment were accepted. In addition to the contribution to development of further theoretical foundation, this research will make a practical contribution to hotel management by supporting that the effective design and management of physical environments produce a positive effect on employees' psychological responses and finally increase employees' organizational commitment.


 I. 서론
 II. 이론적 배경
  1. 물리적 환경
  2. 감정반응과 인지반응
  3. 조직몰입
 III. 연구설계
  1. 연구모형
  2. 가설설정
  3. 변수의 조작적 정의
  4. 조사방법과 분석방법
 IV. 분석결과
  1. 인구통계학적 특성
  2. 신뢰도 및 타당성 검증
  3. 가설검증
 V. 결론


  • 고석면 Suckmyon Ko. 인하공업전문대학
  • 유양호 Yangho Yoo. 프레지던트호텔 매니저, 경기대학교 관광학 박사


자료제공 : 네이버학술정보

    함께 이용한 논문

      ※ 기관로그인 시 무료 이용이 가능합니다.

      • 6,100원

      0개의 논문이 장바구니에 담겼습니다.