earticle

영어

The purpose of this study is what factors affect travel agency counter staff's job satisfaction. In this research, the theory of job satisfaction is generally reviewed, and empirical research is performed with travel agency counter staff.
This study shows that the factors affecting counter staff are job itself, pay, supervision, opportunities for promotion, working conditions, human relation behaviors of supervisors or co-workers.
In those of factors, the factors affecting counter staff job satisfaction are job itself, pay, work time, conditions of working place and co-worker relations.
I propose that presidents should manage employees who work experience is very short for one or two years and recognize that counter staff need higher pay and improve working time being compared with other company.