earticle

논문검색

정보지원센터의 정보서비스 질향상을 위한 품질경영시스템 도입방안에 관한 연구

원문정보

A Study on the Quality Management System Introduction Plan for an Information Service Quality Enhance in Information Support Center

박재용

피인용수 : 0(자료제공 : 네이버학술정보)

초록

영어

The Information System is now becoming a very important part of our livers. It encompasses technical and spactial characteristics that are much more different from the order information systems used up until now. Therefore, as various fields within the Information Center are researched, the proper usage of those fields must be well thought-out. This study presents the application of quality management systems in Library, Korea. The purpose of this study is to build a framework of improving the management system and planning and performing the service of high quality in Library. To achieve this goal, a theoretical approach was tried through the previous study and the performed with the subject of the 4 steps by Damming' quality management theory. This study may enable domestic organizations to draw up a concrete and practical plan in Library.

목차

I. 서론
 II. 품질경영시스템과 선행연구
  1. 품질경영의 개념 및 구성요소
  2. 정보지원센터의 조직특성
  3. 선행연구의 검토
 III. 품질경영 철학의 분석
  1. 품질경영 문화 조성
  2. 종업원 교육·훈련
  3. 품질경영시스템 실천
 IV. 품질경영시스템의 적용단계
  1. 품질경영시스템의 계획
  2. 품질경영시스템의 조직화
  3. 품질경영시스템의 실행
  4. 품질경영시스템의 통합
 V. 결론
 참고문헌
 Abstract

저자정보

  • 박재용 Park, Jae-yong. 신라대학교 경영학부 경영정보학과

참고문헌

자료제공 : 네이버학술정보

    함께 이용한 논문

      ※ 기관로그인 시 무료 이용이 가능합니다.

      • 6,000원

      0개의 논문이 장바구니에 담겼습니다.