원문정보
초록
영어
The Information System is now becoming a very important part of our livers. It encompasses technical and spactial characteristics that are much more different from the order information systems used up until now. Therefore, as various fields within the Information Center are researched, the proper usage of those fields must be well thought-out. This study presents the application of quality management systems in Library, Korea. The purpose of this study is to build a framework of improving the management system and planning and performing the service of high quality in Library. To achieve this goal, a theoretical approach was tried through the previous study and the performed with the subject of the 4 steps by Damming' quality management theory. This study may enable domestic organizations to draw up a concrete and practical plan in Library.
목차
II. 품질경영시스템과 선행연구
1. 품질경영의 개념 및 구성요소
2. 정보지원센터의 조직특성
3. 선행연구의 검토
III. 품질경영 철학의 분석
1. 품질경영 문화 조성
2. 종업원 교육·훈련
3. 품질경영시스템 실천
IV. 품질경영시스템의 적용단계
1. 품질경영시스템의 계획
2. 품질경영시스템의 조직화
3. 품질경영시스템의 실행
4. 품질경영시스템의 통합
V. 결론
참고문헌
Abstract