원문정보
피인용수 : 0건 (자료제공 : 네이버학술정보)
초록
영어
Abstract
Introduction
Theory and Hypotheses
Service quality and financial performance
The resource based view and competitiveadvantage
Hypothesis
H1. Service quality of ‘system-functionaldimension’, per se, will not explain variance in thefinancial performance across firms.
H2.Service quality of ‘strategic dimensions’, perse, will explain variance in the financialperformance across firms.
H3. Service dimensions are complementary intheir contribution to firm’s financial performance
Empirical test
Data
Data analysis
Conclusion
Limitation and Future research
References
목차
Abstract
Introduction
Theory and Hypotheses
Service quality and financial performance
The resource based view and competitiveadvantage
Hypothesis
H1. Service quality of ‘system-functionaldimension’, per se, will not explain variance in thefinancial performance across firms.
H2.Service quality of ‘strategic dimensions’, perse, will explain variance in the financialperformance across firms.
H3. Service dimensions are complementary intheir contribution to firm’s financial performance
Empirical test
Data
Data analysis
Conclusion
Limitation and Future research
References
Introduction
Theory and Hypotheses
Service quality and financial performance
The resource based view and competitiveadvantage
Hypothesis
H1. Service quality of ‘system-functionaldimension’, per se, will not explain variance in thefinancial performance across firms.
H2.Service quality of ‘strategic dimensions’, perse, will explain variance in the financialperformance across firms.
H3. Service dimensions are complementary intheir contribution to firm’s financial performance
Empirical test
Data
Data analysis
Conclusion
Limitation and Future research
References
저자정보
참고문헌
자료제공 : 네이버학술정보