earticle

영어

This study was to investigate the factors for quality improvement of long term care service and to suggest practical plans related to them. To analyze how service provider. factors and c1ient factors affect the service quality, 30 directors of long term care. facilities, 328 long term. care workers and 333 c1ients were surveyed and the implications are as below.
In the interaction effect of facility factors in c1ient factors and provider factors, it was shown that c1ient' s age and foundation period, director’s length of service, recognition and reward, leadership, participation in decision-making,' role conflict, and role ambiguity had an interactive effect on service quality. There was also' an interactive effect of c1ient' s age and director’s previous occupation, role overload, and task identity on service quality. Client’ps residential district interacted with director’s previous occupation, director’s length of service, recognition and reward, feedback, and task identity and affected service qu떠ty. Also, c1ient’ps care-receiver interacted with the central operating body, director’s total career, director’s ptevious occupation, and significance and affected service quality. Client' s extemal communication interacted with education and development and c1ient’ps physical condition interacted with the central operating body, director's previous occupation, and role overload.