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논문검색

프랜차이즈 시스템에서의 기술이전이 관계특성 및 관계성과에 미치는 영향

원문정보

The Effects of Technology Transfer on Relationship Characteristics and Relationship Performance in the Franchise System

권주형, 주계영, 최호규

피인용수 : 0(자료제공 : 네이버학술정보)

초록

영어

The franchise system, which is now one of the distribution channels growing quickly, has come to a head to be grown up with a variety of changeability and flexibility. Most researches are focused on the chief element of success, even though researches on the system have been carried out. As a matter of fact, however, this research not only in case there is much difference between success and failure among franchises has the same brand, but also the recognition on the essential and appropriate service, product, and atmosphere that consumers think it is widely different, has all but been conducted. This kind of status is caused by this, the system of main office, which intends to be transfer to franchise, is not well initiated, on the contrary, falsely. As meantime, we can focus research on the form of technology transfer that has been overlooked. As it were, The purpose of this research is as follows: Firstly, this is to develop a gauge of technology transfer by implied form with the regular promise that is furnished in franchise system. Second, this is to grasp how this technology transfer has an impact upon future-oriented Relationship Characteristics like the trust bond between the franchise and the head office. Third, this is to understand how much this affects Relationship Performance like the renewal contract or the meaning. To achieve the purpose of these studies, I drew some hypotheses carrying out the study on bibliography. In addition, I conducted the survey of the franchises joined in association. In the concrete, I substantiate the credibility of verification, seeking factor analysis, verification factor analysis, correlation analysis and structural analysis among the 164 valid samples. Research results which are derived from above process can be summarized as follows: Firstly, the formal technology transfer is showed up on the relationship between trust and relationship bond as positive (+) effect, on the other hand, it doesn't have a direct influence on the Relationship Performance as positiveness (+) one. Secondly, technology transfer by implied form based on the trust and relationship bond is showed up as positive (+) effect, but, it doesn't affect the Relationship Performance as positiveness (+) one. Thirdly, Relationship Characteristics like the trust and relationship bond in franchise system reflects it has a positive effect on the Relationship Performance. In addition, as for Relationship Characteristics, the trust and relationship bond of verification result on parameters is completely in effect. The rationales on this paper are as follows: Above all, it is such achievement that I can confirm the presence of invisible technology by implied form which could be behind the manual as well as the process and the fulfillment of the contract in bond between the franchise and the head office, so to speak, those can be said to be one of the features in the franchise system. Moreover, I can obtain the result like this, Relationship Characteristics like the trust relationship bond with the head office must be the determinant of the Relationship Performance.

목차

본 연구는 프랜차이즈 시스템에서 형식적으로 제공되는 명시적인 계약에 의한 기술이전과 더불어 암묵적 형태의 기술이전에 대한 논리적 중요성을 제시하고 이에 대한 척도를 프랜차이즈 시스템에 맞게 개발하며, 이러한 기술이전의 형태가 본사와 가맹점주간의 신뢰와 관계결속과 같은 장기 지향적 관계특성에 어떠한 영향을 미치는 지를 파악하고 또한 재계약이나 구전의도와 같은 시스템 성과에 어떠한 영향을 미치는지를 파악하는 데 연구의 목적을 두었다. 이러한 연구목적을 달성하기 위해 문헌연구를 통해 가설을 도출하였고, 현재 프랜차이즈 시스템에 가맹되어 있는 가맹점을 대상으로 설문을 실시하였다. 이 가운데 유효한 164개의 표본을 대상으로 신뢰성 검증, 탐색적 요인분석, 확인적 요인분석, 상관관계분석 및 공분산구조분석을 통해 실증분석을 하였다. 이러한 과정을 통해 실증한 연구결과를 요약하면 다음과 같다. 첫째, 형식적 기술이전은 신뢰와 관계결속에 정(+)의 영향을 미치는 것으로 나타났으며, 시스템 성과에는 직접적으로 정(+)의 영향을 미치지 않는 것으로 나타났다. 둘째, 암묵적 기술이전은 신뢰와 관계결속에 정(+)의 영향을 미치는 것으로 나타났으며, 시스템 성과에는 직접적으로 정(+)의 영향을 미치지 않는 것으로 나타났다. 셋째, 프랜차이즈 시스템에서 신뢰와 관계결속과 같은 관계특성의 요인들은 관계성과에 긍정적인 영향을 미치는 것으로 나타났다. 또한 관계특성에 대한 매개효과 검증결과 신뢰와 관계결속은 완전매개효과로 작용하고 있는 것으로 나타났다. 본 논문은 프랜차이즈 시스템의 특징이라고 할 수 있는 계약에 의한 본사와 가맹점과의 관계에서 계약의 이행과 과정뿐만 아니라 매뉴얼 속에 숨어 있는 보이지 않는 암묵적 기술의 존재를 확인할 수 있으며, 신뢰와 관계결속과 같은 관계특성이 형성되어야 성과변수에 영향을 미칠 수 있다는 관계특성의 매개적 역할을 시사하고 있다.

저자정보

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  • 주계영 Zoo, Kye Young. 한국지질자원연구원 책임행정원
  • 최호규 Choi, Ho Kyu. 공주대학교 경영학과 교수

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