earticle

영어

In this study, we explored the success dimensions of electronic banking by comparing internet banking and mobile banking technology in Indonesia. We adopted variables of DeLone and McLean Information Success Model to explain the success factors of electronic banking. Furthermore, we investigate how personal innovation factor moderates our proposed model. Data were collected in Indonesia, resulting in total 141 usable responses. The results indicate that system quality, information quality, perceived usefulness, user satisfaction, and trust constructs have successfully represented success dimensions in electronic banking setting. Moreover, our empirical results showed that the moderating role of innovation factor of technology users enhances the relationship among success factors in electronic banking, particularly in internet banking. The article concludes with the discussion of the validity of proposed model and suggestion for further research. Managerial implications are also provided.