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A paradigm shift is thus needed in the way we communicate in organizations if digital work taking place across various forms of communication is to be successful. Communication problems can become more complex when telecommuting is performed sporadically and offline and online work environments coexist. Companies should thus resolve expected problems early on through proper coordination and intervention and strive to clarify their policies on online-offline work and communication. The pandemic has disrupted traditional forms of intra-communication and has forced organizations to find new ways to support effective communication and collaboration among employees. A natural consequence of this transition is that offline communication has become less frequent, creating new challenges but also new opportunities for businesses. The future direction of business communication after the pandemic will be shaped by the continued adoption of digital technologies, with a focus on improving efficiency, accessibility, and collaboration.
