초록 열기/닫기 버튼
This study aimed to verify how the communication type of Japanese chefs affects their self-efficacy and organizational citizenship behavior due to the improvement in satisfaction caused by smooth communication between visiting customers and colleagues. To this end, an empirical analysis was conducted targeting Japanese cooks working at Japanese restaurants in Bueul-gyeong (Gyeongnam, Busan, Ulsan). The results and implications of the empirical analysis are presented as follows. First, the type of communication (verbal communication, body language, spatial language, external language) of Japanese chefs had a positive (+) effect on self-efficacy. Second, Japanese cooks' self-efficacy had a positive (+) effect on organizational citizenship behavior. Third, the type of communication (verbal communication, body language) and organizational citizenship behavior had an insignificant mediating effect on the self-efficacy of Japanese cooks. As a follow-up study, it is necessary to generalize the population of the study through a wider sample survey across the country.
키워드열기/닫기 버튼
Verbal communication, Self-efficacy, Non-verbal communication, Organizational citizenship behavior
