초록 열기/닫기 버튼
The primary goal of this study is to explore the factors that influence hotel employees’ turnover intention with the push-pull-mooring framework. In this study, while the push effect is defined as negative factors that lead hotel employees to leave the current hotel and consisting of work overload, role ambiguity, and job insecurity, the pull effect is defined as positive factors that attract hotel employees to a new place, which consists of availability and attractiveness. In addition, mooring is defined as subjective norms and switching costs that encourage or hinder turnover. The results showed that role ambiguity and job insecurity significantly influence hotel employees to leave the hotel, and attractiveness significantly attracts them to a new place. Besides, subjective norms and switching costs significantly influence turnover intention. In addition, subjective norms play a moderating effect. These findings could help hotels devise strategies to retain and attract employees.
키워드열기/닫기 버튼
Push-Pull-Mooring Framework, Work Overload, Role Ambiguity, Job Insecurity, Turnover Intention, Availability of Job Alternative, Alternative Attractiveness, Subjective Norms
