초록 열기/닫기 버튼
본 연구는 직무 소진을 겪는 사회복지사 63명을 대상으로 집단워크숍 및 개인상담으로 구성된 긍정심리기반 근로자 지원 프로그램(EAP)을 시행하여 그 효과를 검증하였다. 측정도구는 한글판 우울증 선별도구(PHQ-9), 스트레스 자각척도(PSS), 일반직 종사자를 위한 Maslach 직무소진 척도(MBI-GS), 긍정자원검사(POREST), 삶의 만족 척도(SWLS), 긍정적 정서 및 부정적 정서 척도(PANAS)를 사용했으며, 사전, 1단계 후, 2단계 후 총 3차례 측정하였다. 그 결과 우울, 지각된 스트레스, 직무소진, 긍정자원, 삶의 만족, 긍정정서, 부정정서(각각 F=31.59, F=32.62, F=33.24, F=21.38, F=36.90, F=9.90, F=14.89, p<.001)측정치에서 통계적으로 유의한 차이가 있었고 측정시기 전반에 대한 종속측정치들의 효과크기 또한 모든 척도에서 높은 수준(η²=.14～.49)을 나타냈다. 이를 통하여 긍정기반 EAP는 부정적 요인은 감소시키고 긍정적 요인은 증가시켜 사회복지사의 직무 소진과 스트레스 증상에 대하여 효과적이라는 것을 확인하였다.
The management of social workers' burnout has emerged as a core task of the organization of social welfare. The purpose of this study was to investigate the effectiveness of the positive psychology based employee assistance program (EAP) for 63 social workers who were experiencing burnout. The two stages of the program were composed of the primary positive psychology based workshop (SPRING) and the secondary positive psychology based personal counseling (6 sessions) components. The Patient Health Questionnaire 9 (PHQ-9), Perceived Stress Scale (PSS), Maslach Burnout Inventory-General Survey (MBI-GS), Positive Resources Test (POREST), Satisfaction With Life Scale (SWLS), and Positive Affect and Negative Affect Schedule (PANAS) were used to assess the psychological status of participants at baseline as well as after primary and secondary interventions. All measures of depression, perceived stress, burnout, life satisfaction, positive emotions, positive resources, and negative emotions (F=31.59, F=32.62, F=33.24, F=21.38, F=36.90, F=9.90, F=14.89, p<.001 respectively) were statistically significant. The effect size of the dependent measures over the entire measurement period also showed a high level (η²=.14~.49) in all scales. The positive psychology based EAP is an effective intervention for reducing stress, burnout and increasing positive emotions for social workers.
키워드열기/닫기 버튼
Employee Assistance Program, EAP, Social Workers, Burn-out, Job Exhaustion
