초록 열기/닫기 버튼
이 연구는 기술기반의 돌봄서비스에 주목하여, 복지기술의 사회혁신정책으로서의 가능성을 사례분석을 통해 확인하고자 한 것이다. 독거노인·장애인 응급안전안심서비스와 인공지능 돌봄서비스를 각각 정부주도형과 민관협력형의 대표적인 사례로 규정하고, 이들 기술기반 돌봄서비스의 구체적인 내용과 발전과정, 혁신모형 및 전략 등을 비교분석하였다. 연구결과, 기술이 결합된 사회서비스가 그 자체로 사회혁신이라고 볼 수 없으며, 복지기술이 개발되고 사용되는 과정, 기술부문에 대한 운영과 사회서비스체계에의 통합방식, 산출물, 질관리 및 모니터링, 환류, 확산과 지속가능한 생태계 구축 등 전반적인 차원에서의 고려가 필요하다는 것을 확인했다.
This study investigated technology-based care services and aims to identify the possibilities of welfare technology as a social innovation policy through case analysis. Emergency safety care services for older adults living alone and persons with disability, and artificial intelligence speaker care services, respectively, were prescribed as representative cases of government-driven welfare technology and public-private cooperative innovation. The specifics of technology-based care services, development processes, and innovations and strategies were compared. Research has found that social services combined with technology are not social innovations in themselves. We have confirmed that the overall dimensions of the process by which welfare technologies are developed and used, the method of operation of the technology sector and integration into the social service system, quality management and monitoring, diffusion, and the construction of a sustainable ecosystem are far more important to social innovation than technology-leveraged service approach itself.
키워드열기/닫기 버튼
technology-based care service, older adults living alone, care, welfare technology, social innovation, public-private cooperation, social service
