초록 열기/닫기 버튼
Purpose: This study was intended to present strategies for overcoming risks caused by changes in the distribution and logistics industry due to COVID-19. There are three issues in this circumstance. First, It faces an untact business environment, second, whether it can generate revenue continuously, and third, how it can realize cost savings continuously. It should be established not only at the level of one company but also at the level of the entire ecosystem of the industry. Its strategy to propose is a digital transformation. Research design, data, and methodology: To this end, theoretical studies and case studies were achieved as the methodology of this study. In the theoretical study, two main points of view were the studies on crisis management of enterprises and the use of digital infrastructure to overcome risks. The case study also looked at companies that are realizing revenue generation and cost savings from a digital transformation perspective. Results: The digital transformation strategies presented in this study are as follows. First, with the establishment of an end-to-end service system through a fulfillment center, inventory management and delivery can be dramatically improved as well as order processing. Second, automation using artificial intelligence platforms can improve profits and reduce logistics costs through real-time forecasting and behavior coaching. Third, optimization using the Internet of Things enables behavior tracking, situation awareness, and optimization of resource use and reduces unnecessary costs. Fourth, the safety of transactions is secured at all stages of the distribution and logistics supply chain by securing transparency and trust using the block chain. Conclusions: This study is meaningful in suggesting strategies for overcoming risks in the distribution and logistics industry in untact(non-face-to-face) environments caused by COVID-19. In order to overcome risks, the distribution and logistics industry needs to shift to digital transformation at the ecosystem level of the entire industry.
