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.The Critical Incident Technique(CIT) as a qualitative research method develops a category scheme by collecting and analyzing the data about the critical incidents that affect effectively or ineffectively on an activity in a significant way. The results of the CIT studies give very detailed and practical information because they are based on the real incidents. The CIT has systematic procedures to test the validity and reliability and is more scientific and objective compared with other qualitative research methods. This is the second study on the CIT by the authors. The CIT was confused with content analysis and the reliability and validity tests were not mentioned in the first study. The CIT is here articulated as a qualitative research method having many quantitative research characteristics. The twelve CIT studies related in the service and tourism are analyzed according to the CIT procedures. which will give a practical guideline to the researchers familiar with quantitative research methods.
