초록 열기/닫기 버튼
This study was conducted to verify the effect of justice on the organization 's trust and customer orientation. In particular, the purpose of this study is the target for new nurses within a year of entering the hospital is to identify the influence of perceived fairness on the customer orientation, which is a measure of service performance, through the belief that organizational trust. For the study model, 210 questionnaires collected from new graduate nurses in the hospital in the metropolitan area were tested using the PASW Ver.18.0 program. As a result, there was a significant relationship between the three variables. Process justice and interaction justice had a positive(+) effect on organizational trust and customer orientation, but distribution justice did not. Organizational trust has a role as a mediator in these relationships. This study extends the research area for new graduate nurses and suggests that management of justice from a practical point of view can be a management tool to improve the service performance of new graduate nurses.
