@article{ART002442032,
author={박지수},
title={Focused on Inbound Foreign Tourists in South Korea Effect of the Seriousness and Controllability of Service Failures on the Perceived Fairness},
journal={Culinary Science & Hospitality Research},
issn={2466-0752},
year={2019},
volume={25},
number={2},
pages={98-102},
doi={10.20878/cshr.2019.25.2.012}
}

TY - JOUR
AU - 박지수
TI - Focused on Inbound Foreign Tourists in South Korea Effect of the Seriousness and Controllability of Service Failures on the Perceived Fairness
T2 - Culinary Science & Hospitality Research
JO - Culinary Science & Hospitality Research
PY - 2019
VL - 25
IS - 2
PB - (사)한국조리학회
SP - 98
EP - 102
SN - 2466-0752
AB - In this study, a result based on research analysis highlights the influences that the degree of seriousness and control of service failures in the food-service industry have on fairness, satisfaction, and trust of foreign visitors of South Korea. It shows that trust has a significant effect on satisfaction, which has a noteworthy effect on the degree of individual trust. On the basis of this result, food-service enterprises have to perform a fast-paced process of recovery to overcome such failures —an effort much greater than that to establish their level of control and seriousness in the first place. Moreover, they have to solidify their performances to fully recover their lost trust, satisfaction, and faith of the customers.
KW - Faithfulness, Reliability, Satisfaction, Seriousness, Service failure.
DO - 10.20878/cshr.2019.25.2.012
ER -

박지수. 2019, "Focused on Inbound Foreign Tourists in South Korea Effect of the Seriousness and Controllability of Service Failures on the Perceived Fairness", Culinary Science & Hospitality Research, vol.25, no.2 pp.98-102. Available from: doi:10.20878/cshr.2019.25.2.012

박지수 "Focused on Inbound Foreign Tourists in South Korea Effect of the Seriousness and Controllability of Service Failures on the Perceived Fairness" Culinary Science & Hospitality Research 25.2 pp.98-102 (2019) : 98.

박지수. Focused on Inbound Foreign Tourists in South Korea Effect of the Seriousness and Controllability of Service Failures on the Perceived Fairness. 2019; 25(2), 98-102. Available from: doi:10.20878/cshr.2019.25.2.012

박지수. "Focused on Inbound Foreign Tourists in South Korea Effect of the Seriousness and Controllability of Service Failures on the Perceived Fairness" Culinary Science & Hospitality Research 25, no.2 (2019) : 98-102.doi: 10.20878/cshr.2019.25.2.012

박지수. Focused on Inbound Foreign Tourists in South Korea Effect of the Seriousness and Controllability of Service Failures on the Perceived Fairness. Culinary Science & Hospitality Research, 25(2), 98-102. doi: 10.20878/cshr.2019.25.2.012

박지수. Focused on Inbound Foreign Tourists in South Korea Effect of the Seriousness and Controllability of Service Failures on the Perceived Fairness. Culinary Science & Hospitality Research. 2019; 25(2) 98-102. doi: 10.20878/cshr.2019.25.2.012

박지수. Focused on Inbound Foreign Tourists in South Korea Effect of the Seriousness and Controllability of Service Failures on the Perceived Fairness. 2019; 25(2), 98-102. Available from: doi:10.20878/cshr.2019.25.2.012

박지수. "Focused on Inbound Foreign Tourists in South Korea Effect of the Seriousness and Controllability of Service Failures on the Perceived Fairness" Culinary Science & Hospitality Research 25, no.2 (2019) : 98-102.doi: 10.20878/cshr.2019.25.2.012