초록 열기/닫기 버튼
The purpose of this study is to specify the effects of ‘social intelligence’ and ‘person-organization fit’ & ‘person-job fit’ on the ‘service provision behavior,’ and provide useful information for hotels to enable efficient human resource management. To this end, this study targeted hotel employees and analyzed 338 valid samples and conducted multiple regression analysis with SPSS 24.0. The study results can be summarized as follows. First, ‘social information processing’ and ‘social awareness‘, ’social skill‘ of ‘social intelligence’ turned out to be an influence on ‘Person-Organization fit & person-job fit’. Second, ‘social information processing’ and ‘social awareness‘, ’social skill‘ of ‘social intelligence’ turned out to be an influence on ‘service provision behavior’. Third, ‘person-organization fit & person-job fit’ turned out to be a significant influence on ‘service provision behavior’.
