초록 열기/닫기 버튼
This study aimed to investigate the roles of a moderating variable called mindfulness in that the emotional and mental state of baristas, an occupational group of professional workers influenced their job satisfaction in the coffee market which had rapidly grown due to economic development and increasing social needs. Furthermore, this study intended to provide an opportunity so that the managers of coffee shops, who hired baristas, could manage the efficient and controllable human resources in management. As a result of testing hypotheses, all study hypotheses were adopted. As a result of testing moderating effects, it was shown that baristas' psychological capital (self-efficacy, hope, optimism and stability) had the moderating effects of mindfulness between their job satisfaction and organizational citizenship behavior according to mindfulness.
키워드열기/닫기 버튼
psychological capital, mindfulness, job satisfaction, customer orientation
