초록 열기/닫기 버튼
본 연구는 틀 의미론과 인지의미론 관점에서 보험계약 상담대화 프레임의 구성요소와 하위사건구조를 분석하고, 하위사건의 흐름에 따른 구성요소의 활성화 양상을 분석하여 [보험계약상담대화]프레임의 개념 기술을 시도하고자 하였다. 전체 [보험계약 상담대화]프레임의 하위사건프레임에 핵심구성요소가 어떻게 관여하는가를 살펴보고, 하위사건프레임과 핵심구성요소프레임의 통합을 통해 전체 [보험계약상담대화]프레임의 개념과 상황정보에 관해 종합적인 고찰을 시도하였다. Fillmore의 틀이 의미적 틀에 한정되어 발화사건과 독립적인 지식 목록을 기술한 것이라면 본고의 대화프레임에 관한 설명은 담화문맥에 틀을 부여하는 발화 사건 틀(speech event frame)에 관한 분석이라는 점에서 다르다. 발화사건틀은 상황에 관한 지식을 도식화한다. 따라서 어휘목록과 문법지식에 관한 배경지식에 관한 이해를 넘어 상황정보에 관한 지식을 도식화한다. 본고는 어휘지식표상 단계의 차원을 넘어 사건프레임에 관한 상황정보표상에 관한 기술을 시도하였으며, 발화 사건 틀에 관한 인지언어학적 접근을 시도하였다는 점에 의의를 둔다.
This paper tried to define the attributes of the insurance contract consultation dialogue frame in conceptual relation with other frames. The typical structure of the frame was established through dialog analysis. It was analyzed the sub-event structure and development direction of the whole frame and sub-concepts of core components, was examined whether the sub-event frame is appropriate for the purpose of the conversation. The vocabulary usage and the frequency were used to identify the activation patterns of core components according to the purpose of the sub-event frame. Therefore, the degree of activation of key components in the subcases of the insurance contract consultation dialogue frame was grasped. Fillmore's framework(1982, 1985) is limited to a semantic framework, which describes a fictional event and an independent knowledge list. The description of the dialogue frame in this paper differs from Fillmore 's semantic framework in that it analyzes the speech event frame that gives a frame to the discourse context. The speech event frame schemes the knowledge of the situation. Therefore, it is more than understanding of vocabulary list and grammar knowledge. It can be extended to studies on human experience and conceptual cognitive systems. The core components of the insurance contract consultation dialogue are related to [economy], [contract], and [health]. The middle stage of [Insurance Contract Consultation Dialogue Frame] consists of five stages of E1-E5. E1 and E2 are the preliminary stages, and E4 and E5 are the overall stages of the event. E3 is the most typical step of the consultation frame. In E3, the vocabulary is the most diverse. It can therefore be further subdivided into other stages. [Insurance contract consultation dialogue] differs depending on language and culture. The dialogue structure differs according to personal experience. This paper uses the example of insurance contract consultation conversation as a unit. Through the dialogue structure and lexical analysis, this paper tried to describe the situation information representation of event frames. And that the cognitive linguistic approach to dialogue analysis was attempted.
키워드열기/닫기 버튼
Consultation Dialogue, Conversation Analysis, Conversational structure, frame, speech event frame, sub-event structure, core components
