초록 열기/닫기 버튼
This study examines the effect of service quality on job satisfaction of hotel restaurant workers and the moderating effect of emotional labor between service quality and job satisfaction. The results of empirical analysis are summarized as follows. First, the correlation between service quality, job satisfaction, and surface behavior of emotions showed that there was a positive correlation between service quality and job satisfaction. On the other hand, (+). Second, the effect of service quality of hotel restaurant employees on job satisfaction showed that service quality had no significant influence on reliability and responsiveness. In other words, the reliability and responsiveness of hotel restaurant workers did not significantly affect the job satisfaction of employees. In addition, internal behavior was found to significantly increase job satisfaction overall.
키워드열기/닫기 버튼
Hotel restaurant, Hotel restaurant workers, Quality of service, Job satisfaction, Emotional labor, Inner act
