초록 열기/닫기 버튼
오늘날 실행공동체 내에서 지식공유는 전문가가 초보자에게 경험과 노하우를 전달하는 전이의 관계를 넘어 실행공동체의 역동 속에서 새로운 지식을 창출하고 학습하는 보다 능동적인 공동체 형태로 발전하고 있다. 이에 본 연구는 연구개발 직군을 대상으로 실행공동체 활동이 지식공유, 만족도 그리고 학습전이에 미치는 영향을 실증적으로 분석하여 연구개발 직군의 실행공동체 활동의 중요성과 활성화를 위한 시사점을 제시하고자 했다. 이를 위해 개인차원에서의 내재적 동기와 외재적 동기, 조직차원에서의 리더지원과 조직지원을 실행공동체 영향 요인으로 구성하여 L전자의 연구개발 직군에 근무하는 연구원 261명을 대상으로 설문조사를 실시하였다. 표본 대상은 77.4%가 대학원 이상의 학력을 가진 전문가로 이루어진 연구개발 집단으로 분석결과 연구개발 직군의 실행공동체 지식공유 활동은 내재적 동기, 리더지원에 긍정적인 영향을 받지만, 외재적 동기에는 부정적인 영향을 받는 것으로 나타났으며, 만족도는 내재적 동기와 리더지원에 영향을 받지만 외재적 동기와 조직지원에는 영향을 받지 않는 것으로 나타났다. 지식공유는 만족도에 긍정적인 영향을 미치며, 학습전이는 지식공유와 만족도에 긍정적인 영향을 받는 것으로 나타났다. 또한 매개효과의 통계적 유의성을 검증한 결과 지식공유는 내재적 동기, 리더지원과 학습전이 간 매개효과가 있으며, 만족도는 내재적 동기, 리더지원과 학습전이 간 매개효과가 있는 것으로 나타났다. 이러한 결과는 자율성을 추구하고, 비일상적이며 도전적인 과업을 선호하며, 전문성을 지향하고 전문가 집단으로 인정받는 것을 중요하게 여기는 연구개발 연구원들의 자기중심주의적인 집단의 특성과 관련성이 있을 수 있다. 연구개발 직군의 실행공동체 활동을 활성화하기 위해서는 개인의 내재적 동기와 리더지원을 촉진할 수 있도록 지원방안이 설계되어야 한다. 또한, 전문적인 지원조직의 운영이나 평가 보상과 같은 제도적 방안은 연구개발 직군의 실행공동체 활동에 부정적인 영향을 미칠 수 있다는 것을 인지하고 설계되어야 함을 시사한다.
HAs the development of IT (Information Technology) and SNS (Social Network Services) are accelerating the transition to a knowledge-based society and a hyper-connected society. As knowledge and information sharing in real time is spreading and is changing the society and personal life, knowledge is being altered into a core competency of firms in a competitive advantage. In these backgrounds sharing knowledge in current knowledge of management era, not only goes beyond relationship of transitioning knowledge from the expert to the beginner, but it is created and studied within relationships of a community, which also is developed in more active form of community. Also the rapid growth of business organizations based on communities of practice is considered as an important foundation to overcome regional and financial limitations and development in a market place. This study is to prove the effect of CoP (Community of Practice) activities of researchers in R&D Department on sharing knowledge, satisfaction and learning transfer in addition to an effort to adduce the importance and implication of CoP activities. The criteria of CoP influence factors that consist of intrinsic and extrinsic motivation, leader and organization support factors are used to conduct surveys targeting 261 researchers of R&D department in L electronics. The following figure is the research model of this study. The characteristic of sample target was R&D department which was consisted of experts with graduate education (77.4%). The analysis result shows knowledge sharing activities are positively influenced by intrinsic motivation and leader support factors whereas negatively influenced by extrinsic motivation factors. And satisfaction is positively influenced by intrinsic motivation and leader support factors whereas not influenced by extrinsic motivation and organization support factors. Satisfaction is positively influenced by knowledge sharing, learning transfer is also positively influenced knowledge sharing and satisfaction. The analysis results which performed to know statistical significance of mediating effect shows that knowledge sharing indirectly affects learning transfer in intrinsic motivation and leader support factors. Satisfaction indirectly affects learning transfer in intrinsic motivation and leader support factors. The researchers of R&D department have the ego-centered characteristic which prefers autonomous and unusual and challenging task. And they consider to be recognized as a professional. Owing to these ego-centered characteristics of the R&D department, extrinsic motivation and organization support factors may manifest in ways differently from the group of organization-oriented people. When the R&D group members increase in extrinsic motivation and organization support, it may damage their autonomous nature which would in fact lower their knowledge-sharing, which may ultimately lead to a decline in satisfaction. In addition, satisfaction appeared more significant in learning transfer factors than knowledge sharing factors in impact on learning transfer. This owes to the fact that the motivation for learning activities in an implementation community have a lower structural tendency compared with formal learning and the learning is disseminated in a social context in unspoken ways through the process of socialization. Accordingly factors including forming networks with experts inside the execution community, familiarity and trust formation among the members, and community awareness etc which serve to increase satisfaction, combine with knowledge sharing, which may impact learning transfer. Hence it suggests the promoting intrinsic motivation and leader support to enhance the knowledge sharing activities and satisfaction of CoP in R&D department. And as organization support and institution affected CoP activities in R&D department, company must carefully design the organization supporting programs.
키워드열기/닫기 버튼
Community of Practice, Research and Development, Knowledge Sharing, Satisfaction, Learning Transfer
