@article{ART002155438,
author={채신석},
title={직무요구와 직무자원이 호텔종사원의 직무열의와 조직시민행동에 미치는 영향 - 직무요구⋅자원모델(Job Demand - Resources model)을 바탕으로 -},
journal={호텔관광연구},
issn={1229-3482},
year={2016},
volume={18},
number={5},
pages={94-116}
}

TY - JOUR
AU - 채신석
TI - 직무요구와 직무자원이 호텔종사원의 직무열의와 조직시민행동에 미치는 영향 - 직무요구⋅자원모델(Job Demand - Resources model)을 바탕으로 -
T2 - 호텔관광연구
JO - 호텔관광연구
PY - 2016
VL - 18
IS - 5
PB - 한국호텔관광학회
SP - 94
EP - 116
SN - 1229-3482
AB - The aim of this research was to investigate the perceived job-demands and resources as it was perceived by hotel Food and Beverage employees. This study focuses on job-demands, job-resources, personal resources, job engagement, organizational citizenship behavior and their relationships. Specifically, the present study investigated the relationship (1) between job-demands and job engagement, (2) job-resources and job engagement, (3) personal-resources and job engagement, and (4) job engagement and organizational citizenship behavior. The data were collected from F&B employees of a luxury hotel operated in Seoul, Korea, using a convenience sampling technique. A total of 157 samples were finally used for the analysis. The results of the analysis showed that perceived job-demands(workload and physical labor) had significant effect on job engagement while the emotional demands did not. The results also indicated that job-resources(social support and supervisory coaching) had significant effect on job engagement. The results also indicated that personal-resource(self-efficacy) had significant effect on job engagement while the optimism did not. Also job engagement had significant effect on organizational citizenship behavior. Practical implications and limitation of the study are discussed within.
KW - job-demands, job-resources, personal job-resources, job engagement, organizational citizenship behavior
DO -
UR -
ER -

채신석. 2016, "직무요구와 직무자원이 호텔종사원의 직무열의와 조직시민행동에 미치는 영향 - 직무요구⋅자원모델(Job Demand - Resources model)을 바탕으로 -", 호텔관광연구, vol.18, no.5 pp.94-116.

채신석 "직무요구와 직무자원이 호텔종사원의 직무열의와 조직시민행동에 미치는 영향 - 직무요구⋅자원모델(Job Demand - Resources model)을 바탕으로 -" 호텔관광연구 18.5 pp.94-116 (2016) : 94.

채신석. 직무요구와 직무자원이 호텔종사원의 직무열의와 조직시민행동에 미치는 영향 - 직무요구⋅자원모델(Job Demand - Resources model)을 바탕으로 -. 2016; 18(5), 94-116.

채신석. "직무요구와 직무자원이 호텔종사원의 직무열의와 조직시민행동에 미치는 영향 - 직무요구⋅자원모델(Job Demand - Resources model)을 바탕으로 -" 호텔관광연구 18, no.5 (2016) : 94-116.

채신석. 직무요구와 직무자원이 호텔종사원의 직무열의와 조직시민행동에 미치는 영향 - 직무요구⋅자원모델(Job Demand - Resources model)을 바탕으로 -. 호텔관광연구, 18(5), 94-116.

채신석. 직무요구와 직무자원이 호텔종사원의 직무열의와 조직시민행동에 미치는 영향 - 직무요구⋅자원모델(Job Demand - Resources model)을 바탕으로 -. 호텔관광연구. 2016; 18(5) 94-116.

채신석. 직무요구와 직무자원이 호텔종사원의 직무열의와 조직시민행동에 미치는 영향 - 직무요구⋅자원모델(Job Demand - Resources model)을 바탕으로 -. 2016; 18(5), 94-116.

채신석. "직무요구와 직무자원이 호텔종사원의 직무열의와 조직시민행동에 미치는 영향 - 직무요구⋅자원모델(Job Demand - Resources model)을 바탕으로 -" 호텔관광연구 18, no.5 (2016) : 94-116.