사회가 복잡해지고 다원화되면서 우리나라에서도 인질사건은 앞으로 점차 증가할 것으로 예상되고 있다. 인질협상은 인질사건 해결에 있어 중요한 역할을 담당하고 있다. 따라서 효과적인 인질협상은 평화적인 인질사건 해결을 위한 가장 유용한 수단이기도 하다. 과거 인질사건이 발생한 경우 테러진압특수부대에 의한 무력진압이 주된 대응수단이 되어 왔으나, 최근에는 인질협상을 통하여 인질의 사상을 비롯한 각종 피해를 최소화하는 것이 보다 합리적이라고 여겨지고 있다. 실제로 지난 30여 년 동안, 인질협상 분야는 경찰을 포함한 법집행 부문에서 투자비용 대비 효과가 가장 높은 분야 중 하나로 여겨지고 있다. 특히 경찰이 다루는 인질사건의 대부분이 테러조직에 의해 계획된 사건이라기보다, 우발적인 인질사건이라는 점에 주목하여 효과적인 인질협상기법에 대한 논의가 필요하다. 이 논문에서는 인질사건이 발생할 경우, 경찰이 사용할 수 있는 효과적인 협상기법을 살펴보았다. 이를 위하여 인질사건의 유형을 살펴보고, 인질협상의 필요성 및 목표를 알아보았다. 그리고 인질상황의 심리를 살펴본 후 이를 바탕으로 효과적인 협상기법에 대하여 기본적인 사항을 중심으로 다루었다.

As the society gets more complicated and more diversified, it is expected that hostage situations would be getting increased more. When hostage situation happens, hostage negotiation plays an important role in its resolution process. Thus, hostage negotiation is the most successful tool to solve the hostage situations peacefully. When hostage situations happened, suppression by SWAT team was mainly used in the past, however, it is considered more reasonable to use hostage negotiations. During the last three decades, hostage negotiations has demonstrated its value in law enforcement agencies. Especially, most of hostage situations that the police handle are spontaneous rather than deliberate. Focusing on this characteristic, therefore, it is needed to explore an effective negotiation skills. This study explores the negotiation skills which the police can utilize in the hostage situations. To do this, the typology of hostage situations was argued, and then, the necessity and purpose of hostage negotiation were illustrated. Also the psychology of hostage situations was explored and, based on this theoretical background, effective negotiation skills were illustrated.

As the society gets more complicated and more diversified, it is expected that hostage situations would be getting increased more. When hostage situation happens, hostage negotiation plays an important role in its resolution process. Thus, hostage negotiation is the most successful tool to solve the hostage situations peacefully. When hostage situations happened, suppression by SWAT team was mainly used in the past, however, it is considered more reasonable to use hostage negotiations. During the last three decades, hostage negotiations has demonstrated its value in law enforcement agencies. Especially, most of hostage situations that the police handle are spontaneous rather than deliberate. Focusing on this characteristic, therefore, it is needed to explore an effective negotiation skills. This study explores the negotiation skills which the police can utilize in the hostage situations. To do this, the typology of hostage situations was argued, and then, the necessity and purpose of hostage negotiation were illustrated. Also the psychology of hostage situations was explored and, based on this theoretical background, effective negotiation skills were illustrated.

Psychology of Hostage and Hostage Takers, Techniques for Hostage Negotiation, Psychology of Hostage and Hostage Takers, Techniques for Hostage Negotiation