초록 열기/닫기 버튼
This study is to investigate how staff training programs affect job performances in the hotel industry and how the level of impact is differenent based on the training environment, and the organization’s characteristics . The summary of result is as following; First, the team members agreed with the fact that the service excellence through training can result in a positive effect on job performance. Second, the training performance will be effective if the training is conducted in the stable training facility with an uninterrupted environment during the team members’ working hours not during their break-time nor off-duty time. As for the scheduling of the training of team members, the responsible supervisor needs to plan ‘high skill solution training’ and ‘external training’ for at most 2 hours for effective job performance.
키워드열기/닫기 버튼
Training in hotel industry, Job performance, Training environment, Organizational characteristics
