초록 열기/닫기 버튼


In this paper, a research model investigating the relationship of work-family conflict, service recovery, and job satisfaction was developed. To test the hypotheses, authors collected multi-sources data from 258 in five lucurious Hotels. The result of path analysis suggests that family-work conflict depicts significant negative relationship with the outcome of service recovery. In contrast, work-family conflict has a negative influence on service recovery is not supported by the empirical data. The result of this study indicates that Work-family conflict is a significant predictor of increasing their job satisfaction, while family-work conflict is not. In addition the hypotheses that service recovery exerts a significant positive effect on job satisfaction are supported by empirical data.


키워드열기/닫기 버튼

전이이론 일-가족 갈등 서비스회복 직무만족 호텔서비스제공자
이 키워드로 연구동향 분석 이 키워드로 논문 검색

Spillover theory Work-Family Conflict; WFC Service recovery Job satisfaction Hotel service provider