This paper reports on a study of hotel crews’ self evaluation about their training programs in a form of a matrix by estimating the relationship between the crews’ recognizing priority of each program and the achievement of it. The findings portrays that the current training programs are divided into three categories as followings; ‘Hotel Duty Understanding Training’, ‘Hotel Duty Improvement Training’, and ‘Hotel Service & Performance Training’. Each training has its own traits in the IPA matrix. "Customer Satisfaction", "Service Manner Training", "Communicational Skill Training" is allocated in the ‘I’ quadrant of the matrix, which is inevitable and important for Hotel crew. The quadrant belongs to the ‘Hotel Service & Performance Training’. The results represents that highly related is the relationship between the crews’ recognizing priority of each program and the achievement of it. In the II quadrant of the matrix, English and the Current economic common sense are located. In this quadrant, it is needed to provide for the way to upgrade the level of achievement. In the III quadrant, there is no need to work hard anymore to achieve the ability for speaking Japanese, using PC, and E-Business. Furthermore, it is important to evaluate how to improve the training programs, in order to upgrade the human resources effectively.

This paper reports on a study of hotel crews’ self evaluation about their training programs in a form of a matrix by estimating the relationship between the crews’ recognizing priority of each program and the achievement of it. The findings portrays that the current training programs are divided into three categories as followings; ‘Hotel Duty Understanding Training’, ‘Hotel Duty Improvement Training’, and ‘Hotel Service & Performance Training’. Each training has its own traits in the IPA matrix. "Customer Satisfaction", "Service Manner Training", "Communicational Skill Training" is allocated in the ‘I’ quadrant of the matrix, which is inevitable and important for Hotel crew. The quadrant belongs to the ‘Hotel Service & Performance Training’. The results represents that highly related is the relationship between the crews’ recognizing priority of each program and the achievement of it. In the II quadrant of the matrix, English and the Current economic common sense are located. In this quadrant, it is needed to provide for the way to upgrade the level of achievement. In the III quadrant, there is no need to work hard anymore to achieve the ability for speaking Japanese, using PC, and E-Business. Furthermore, it is important to evaluate how to improve the training programs, in order to upgrade the human resources effectively.