@article{ART001828605,
author={이문성 and SATISH MEHRA},
title={Managing Operational Proactiveness to Facilitate Functional Area Alignment and Enhance Business Performance},
journal={Seoul Journal of Business},
issn={1226-9816},
year={2013},
volume={19},
number={2},
pages={45-72},
doi={10.35152/snusjb.2013.19.2.002}
}

TY - JOUR
AU - 이문성
AU - SATISH MEHRA
TI - Managing Operational Proactiveness to Facilitate Functional Area Alignment and Enhance Business Performance
T2 - Seoul Journal of Business
JO - Seoul Journal of Business
PY - 2013
VL - 19
IS - 2
PB - 경영연구소
SP - 45
EP - 72
SN - 1226-9816
AB - The aim of this paper is to explore the role of operational proactiveness with respect to achieving functional alignment and enhancing business performance. Using data from the retail banking industry, we investigate how operational proactiveness impacts strategic alignment and business performance. Results show that the operational proactiveness contributes to business performance through enhanced strategic alignment. Additionally, with assistance from a panel of experts, outcomes of the study were subjected to a reality check in order to develop managerial guidelines for operationalizing the findings of this research.
KW - Proactiveness, strategic alignment, business performance, service management
DO - 10.35152/snusjb.2013.19.2.002
ER -

이문성 and SATISH MEHRA. 2013, "Managing Operational Proactiveness to Facilitate Functional Area Alignment and Enhance Business Performance", Seoul Journal of Business, vol.19, no.2 pp.45-72. Available from: doi:10.35152/snusjb.2013.19.2.002

이문성, SATISH MEHRA "Managing Operational Proactiveness to Facilitate Functional Area Alignment and Enhance Business Performance" Seoul Journal of Business 19.2 pp.45-72 (2013) : 45.

이문성, SATISH MEHRA. Managing Operational Proactiveness to Facilitate Functional Area Alignment and Enhance Business Performance. 2013; 19(2), 45-72. Available from: doi:10.35152/snusjb.2013.19.2.002

이문성 and SATISH MEHRA. "Managing Operational Proactiveness to Facilitate Functional Area Alignment and Enhance Business Performance" Seoul Journal of Business 19, no.2 (2013) : 45-72.doi: 10.35152/snusjb.2013.19.2.002

이문성; SATISH MEHRA. Managing Operational Proactiveness to Facilitate Functional Area Alignment and Enhance Business Performance. Seoul Journal of Business, 19(2), 45-72. doi: 10.35152/snusjb.2013.19.2.002

이문성; SATISH MEHRA. Managing Operational Proactiveness to Facilitate Functional Area Alignment and Enhance Business Performance. Seoul Journal of Business. 2013; 19(2) 45-72. doi: 10.35152/snusjb.2013.19.2.002

이문성, SATISH MEHRA. Managing Operational Proactiveness to Facilitate Functional Area Alignment and Enhance Business Performance. 2013; 19(2), 45-72. Available from: doi:10.35152/snusjb.2013.19.2.002

이문성 and SATISH MEHRA. "Managing Operational Proactiveness to Facilitate Functional Area Alignment and Enhance Business Performance" Seoul Journal of Business 19, no.2 (2013) : 45-72.doi: 10.35152/snusjb.2013.19.2.002