이동통신서비스의 보편적 사용과 더불어 소비자문제 또한 증가하고 있다. 한국소비자원의 소비자상담 다발품목에 이동통신서비스가 수년째 상위를 차지하는 등 이동통신 관련 소비자문제는 심각한 양상을 보이고 있다. 이동통신서비 스 이용과 관련한 소비자문제의 원인 중 약관과 관련한 것이 큰 부분을 차지한다. 본 논문에서는 이동통신서비스 약 관과 관련한 선행연구를 고찰하고, 이동통신서비스 관련 법률에서 소비자보호와 관련한 조항을 살펴보았다. 그리고 국 내 대표 이동통신 3사의 서비스 이용약관의 구성을 살펴보고 미국, 영국, 일본 등 외국의 이동통신서비스 이용약관과 비교분석을 하였다. 이를 통하여 소비자지향적인 관점에서 국내 약관이 더 유리한 조항, 외국약관이 더 유리한 조항과 국내․외 약관 조항이 비슷한 경우로 구분해 보았다. 이 결과를 통해 보다 소비자지향적인 약관이 되기 위한 시사점 을 제언하였다.

Consumer problems are increasing along with the universal use of mobile phone services. Korea Consumer Agency reports that consumer counseling category related to the mobile phones ranks high for the past few years, and turns out to be a serious problem. This study examines the articles with relation to the terms of mobile phone services and stipulations for consumer protection in the relevant law. It also examines terms of mobile phone services adopted by the three most leading mobile phone companies in Korea and compares and analyzes them with those of foreign countries, e.g., AT&T Mobile, Verizon in USA, O2 in UK and Softbank Mobile in Japan. The results, from the consumer-oriented point of view, are classified into three categories： favorable domestic terms and stipulations, favorable international ones, and similar ones, domestic and international. With these examinations, this study will propose to make terms and stipulations more consumer-oriented.

Consumer problems are increasing along with the universal use of mobile phone services. Korea Consumer Agency reports that consumer counseling category related to the mobile phones ranks high for the past few years, and turns out to be a serious problem. This study examines the articles with relation to the terms of mobile phone services and stipulations for consumer protection in the relevant law. It also examines terms of mobile phone services adopted by the three most leading mobile phone companies in Korea and compares and analyzes them with those of foreign countries, e.g., AT&T Mobile, Verizon in USA, O2 in UK and Softbank Mobile in Japan. The results, from the consumer-oriented point of view, are classified into three categories： favorable domestic terms and stipulations, favorable international ones, and similar ones, domestic and international. With these examinations, this study will propose to make terms and stipulations more consumer-oriented.

Terms of mobile phone service, Consumer -oriented point of view, International Comparison