본 연구는 장애인복지시설의 사회화 정도와 서비스 질 수준의 실태파악을 토대로, 장애인복지시설의 사회화 요인들이 서비스 질에 미치는 영향을 분석하고자 하였다. 특히 어떠한 시설사회화 요인들이 서비스 질에 상대적으로 더 많은 기여를 하는지를 파악하여, 서비스의 질을 개선하기 위한 시설사회화 요인들의 발전적 추진을 도모하려는 데 그 목적을 두었다. 이에 따라 선행연구 등 문헌적 고찰을 통하여 서비스 질의 개념은 기본권서비스, 기초생활서비스, 전문적 재활서비스 등 3개의 종속변수로 구성하였고, 장애인생활시설의 서비스 질을 설명하는 개념인 시설사회화 요인에 관해서는 시설생활자의 처우수준, 지역사회에의 시설 및 서비스 제공, 시설운영의 민주화, 공공행정과의 연계 등 4개의 독립변수를 구성하여 분석을 위한 모형과 가설들을 설정하였다. 가설검증을 위하여 장애인복지시설 중 현행 장애인생활시설 265개소의 시설생활자 및 그 가족과 전문인력을 대상으로 설문조사를 통하여 자료를 수집하였으며, 수집된 자료를 빈도분석, 요인분석, 다중회귀분석 등의 통계분석기법을 활용하여 실증적으로 분석하였다. 분석결과 시설운영의 민주화 변수는 서비스 질 변수들 모두에 긍정적으로 유의미한 영향을 미쳤으며 그 상대적 기여도가 가장 큰 것으로 나타났다. 또한 시설생활자의 처우수준 변수는 기초생활서비스의 질에 유의미한 영향을 미치고 있으며, 공공행정과의 연계 변수는 기본권서비스 질에 유의미하게 영향력을 미쳤다. 반면에 지역사회에의 시설 및 서비스 제공 변수는 통계적으로 서비스 질 변수 모두에 영향력을 미치지는 않는 것으로 밝혀졌다. 따라서 시설의 민주적 운영 및 투명성 확보와 시설생활자의 처우수준, 공공행정과의 연계 노력 등의 요인들은 장애인복지시설의 서비스 질을 개선시키는데 있어서 기초적인 정책적 시사점이 될 수 있을 것으로 사료된다.

This study is to analyze the major determining socialization factors which impact on the quality of service, based on the survey of actual conditions of socialization and service qualities in the welfare facilities for the handicapped. Particularly, the study aims at enhancing the quality of services as well as driving forward the socialization factors by identifying which socialization factor of facilities contributes to the quality of services. Hence, the study constructs the frame of analysis and hypotheses consisting of three dependent variables constitutively defined the concept of service quality--- i.e., the services of basic human right, the fundamental life, and the specialty rehabilitation --- and four independent variables constitutively defined the concept of socialization factors --- i.e., the treatment level of facility dwellers, the provision of facility & service for the community, the democratization of facility management, and the connection with public administration. The study conducted a questionnaire survey of social workers working at 265 welfare facilities for the handicapped as well as facility dwellers and their families, and collected a sample data. The study empirically analyzed the data set with frequency analysis, factor analysis, and multiple regression analysis as quantitative methods to test the hypotheses. The major empirical finding indicated that the variable of the democratization of facility management had significantly and positively influence on dependant variables as expected, and was the most powerful determinant than any other independent variable for overall service quality variables. In addition, the variable of the treatment level of facility dwellers had significantly and positively influence on the service of fundamental life. And also the variable of the connection with public administration had significantly and positively influence on the service of basic human right. Yet, the variable of the provision of facility & service for the community had not significantly influence on the overall service quality variables. As such, the study suggested that the promotion of the democratization of facility management, the elevation of the treatment level of facility dwellers, and the solidification of the connection with public administration would be a basic policy suggestion and practically contributed to enhance the service qualities in the welfare facilities for the handicapped

This study is to analyze the major determining socialization factors which impact on the quality of service, based on the survey of actual conditions of socialization and service qualities in the welfare facilities for the handicapped. Particularly, the study aims at enhancing the quality of services as well as driving forward the socialization factors by identifying which socialization factor of facilities contributes to the quality of services. Hence, the study constructs the frame of analysis and hypotheses consisting of three dependent variables constitutively defined the concept of service quality--- i.e., the services of basic human right, the fundamental life, and the specialty rehabilitation --- and four independent variables constitutively defined the concept of socialization factors --- i.e., the treatment level of facility dwellers, the provision of facility & service for the community, the democratization of facility management, and the connection with public administration. The study conducted a questionnaire survey of social workers working at 265 welfare facilities for the handicapped as well as facility dwellers and their families, and collected a sample data. The study empirically analyzed the data set with frequency analysis, factor analysis, and multiple regression analysis as quantitative methods to test the hypotheses. The major empirical finding indicated that the variable of the democratization of facility management had significantly and positively influence on dependant variables as expected, and was the most powerful determinant than any other independent variable for overall service quality variables. In addition, the variable of the treatment level of facility dwellers had significantly and positively influence on the service of fundamental life. And also the variable of the connection with public administration had significantly and positively influence on the service of basic human right. Yet, the variable of the provision of facility & service for the community had not significantly influence on the overall service quality variables. As such, the study suggested that the promotion of the democratization of facility management, the elevation of the treatment level of facility dwellers, and the solidification of the connection with public administration would be a basic policy suggestion and practically contributed to enhance the service qualities in the welfare facilities for the handicapped

Welfare Facilities for the Handicapped, Quality of Service, Socialization of Facilities, Determinantal Factors