이 연구는 ‘서비스에 대한 지식ㆍ기술수준’과 ‘이용자 정보 파악정도’로 측정한 가정봉사원의 ‘업무전문성’과 가정봉사원 스스로 평정한 ‘서비스평가’ 사이의 관계를 한국과 일본의 자료를 이용하여 분석하였다. 대구 지역 가정봉사원 170명과 일본 오사까 지역 가정봉사원 230명을 대상으로 수집한 자료를 분석하여 다음과 같은 사실을 알 수 있었다. 1. 일본 가정봉사원의 업무전문성과 서비스평가 수준이 한국 가정봉사원의 그것보다 통계적으로 유의미하게 높았다. 그러나 서비스평가의 경우 업무전문성 같은 인적자원 관련 변수를 통제했을 때는 통계적으로 유의미하지 않았다. 따라서 서비스평가의 경우 한일 가정봉사원의 수준 차이는 인적자원 관련 변수 탓이라고 판단할 수 있다. 2. 업무전문성을 구성하고 있는 두 변수인 서비스에 대한 지식ㆍ기술수준과 이용자 정보파악정도 사이에 유의미한 긍정적인 상관관계가 있으며, 이들 두 변수는 서비스평가와도 긍정적인 상관관계가 있다.

The present study is designed to empirically test how job-expertise is associated with evaluation. Analyzing the data collected from the sample of 170 homecare-workers in Daegu, Korea and 230 homecare workers in Osaka, Japan, we comparatively analyzed the relationship between homecare-workers' expertise (accounted for by knowledge, skills, and information about clients) and evaluations (accounted for by homecare-workers' self-evaluations) of services provided to clients. Major findings of the present study are as follows: 1. The level of Japanese homecare-workers' expertise is much higher than Korean counterparts. 2. Homecare-workers' expertise is positively related with their evaluations of service provided to clients in Korea and Japan. After maintaining that the hypothesis is empirically confirmed, the author discussed the implications of empirical findings. KeyWords:homcare-worker, home-helper, homecare-worker's expertise, assessment or evaluation of service, comparative studies between Korea and Japan

The present study is designed to empirically test how job-expertise is associated with evaluation. Analyzing the data collected from the sample of 170 homecare-workers in Daegu, Korea and 230 homecare workers in Osaka, Japan, we comparatively analyzed the relationship between homecare-workers' expertise (accounted for by knowledge, skills, and information about clients) and evaluations (accounted for by homecare-workers' self-evaluations) of services provided to clients. Major findings of the present study are as follows: 1. The level of Japanese homecare-workers' expertise is much higher than Korean counterparts. 2. Homecare-workers' expertise is positively related with their evaluations of service provided to clients in Korea and Japan. After maintaining that the hypothesis is empirically confirmed, the author discussed the implications of empirical findings. KeyWords:homcare-worker, home-helper, homecare-worker's expertise, assessment or evaluation of service, comparative studies between Korea and Japan

homcare-worker, home-helper, homecare-worker's expertise, assessment or evaluation of service, comparative studies between Korea and Japan