기업은 지식을 축적하거나 활용하여 경제적인 가치를 높이고 이를 통하여 회사의 경쟁력을 강화시키려고 한다. 많은 연구자들과 실무자들이 다양한 주제를 대상으로 어떻게 지식경영이 기업의 경쟁력 강황에 영향을 미치는 지 를 연구해왔다. 하지만, 호텔기업을 대상으로 암묵적인 지식을 활용하는 지식순환활동에 대한 연구는 많이 이루어 지지 못하였다. 대부분의 연구들이 마케팅이나 소비자의 관점에서 연구가 이루어져 왔으며, 지식경영관점에서 호텔 의 경쟁적인 우위를 가져올 수 있는 연구는 많이 부족하다. 이에 지식생성, 지식축적, 지식공유, 지식활용의 지식경 영순환활동을 중심으로 지식경영 효율성과의 실증적인 분석이 필요하다. 특히, 지식경영순환활동이 증가하면 지식 중심의 조직으로 변모하여 지식경영의 효율성은 높아지게 된다. 본 연구에서는 지식경영순환활동과 지식경영성과 와의 관계를 검증하기위하여 구조방정식이라는 통계적인 방법을 이용하였다. 호텔기업에 종사하는 140명을 대상으 로 지식경영순환활동을 측정하였으며, 이를 PLS를 활용하여 분석하였다. 실증분석결과 지식경영순환활동이 지식경 영효율성에 긍정적인 영향을 미쳤으며, 최종적으로 회사의 경쟁적인 우위에 영향을 미침을 증명하였다.

Firms are assumed to have always been oriented toward accumulating and applying knowledge to create economic value and competitive advantage. Researchers as well as practitioners need more rigorous results about such issues, especially how much the knowledge management strategic initiatives may have an influence on the firm’s competitiveness. Despite the importance of tacit knowledge in the hotel industry there is little research about knowledge circulation activity. Most studies have been conducted from the marketing or customers' perspectives. There is a lack of research which investigates the competitive power of the hotel from the viewpoint of knowledge management. We therefore suggest the need for a empirical study which we have defined as four components that can be used to determine the knowledge circulation activities (KCA) knowledge creation, knowledge accumulation, knowledge sharing, knowledge internalization. When KCA efficiency increases, knowledge management efficiency will also expand, enabling firms to become knowledge intensive. In this sense, we need an empirical study adopting statistical approaches due to the existence of abundant knowledge management case studies. To fill this research void, this study proposes a research model testing whether knowledge circulation activities could improve corporate competitiveness. We collected 140 valid questionnaires from participants in knowledge circulation activities in the Hospitality industry and applied a structural equation model using PLS. Empirical results showed that knowledge circulation activities have a positive impact on knowledge management efficiency and finally corporate competitiveness.

Firms are assumed to have always been oriented toward accumulating and applying knowledge to create economic value and competitive advantage. Researchers as well as practitioners need more rigorous results about such issues, especially how much the knowledge management strategic initiatives may have an influence on the firm’s competitiveness. Despite the importance of tacit knowledge in the hotel industry there is little research about knowledge circulation activity. Most studies have been conducted from the marketing or customers' perspectives. There is a lack of research which investigates the competitive power of the hotel from the viewpoint of knowledge management. We therefore suggest the need for a empirical study which we have defined as four components that can be used to determine the knowledge circulation activities (KCA) knowledge creation, knowledge accumulation, knowledge sharing, knowledge internalization. When KCA efficiency increases, knowledge management efficiency will also expand, enabling firms to become knowledge intensive. In this sense, we need an empirical study adopting statistical approaches due to the existence of abundant knowledge management case studies. To fill this research void, this study proposes a research model testing whether knowledge circulation activities could improve corporate competitiveness. We collected 140 valid questionnaires from participants in knowledge circulation activities in the Hospitality industry and applied a structural equation model using PLS. Empirical results showed that knowledge circulation activities have a positive impact on knowledge management efficiency and finally corporate competitiveness.

Hospitality Industry, Knowledge Management, Knowledge Management Circulation Activities, PLS, Corporate Competitiveness, Tacit Knowledge