초록 열기/닫기 버튼
본 연구는 174명의 리조트 호텔 직원을 대상으로 그들의 직무스트레스, 감정고갈과 심리적 웰빙간 관계를 연구하였다. 분석결과, 첫째, 직무스트레스는 3개 요인(업무관련, 고객관련, 환경관련), 감정고갈은 1개 요인, 심리적 웰빙은 6개 요인(소외, 개인성취감감소, 의존성, 환경통제력, 자아수용, 삶의 목적)으로 도출되었다. 둘째, 직무스트레스 중 업무관련 스트레스는 감정고갈에 정(+)의 영향을 미치는 것으로 나타났으며, 고객관련 스트레스와 환경관련스트레스는 감정고갈에 영향을 주지 않는 것으로 나타났다. 셋째, 감정고갈은 심리적 웰빙 전체에 영향을 주는 것으로 나타났다. 감정고갈은 심리적 웰빙의 소외, 개인성취감 감소, 의존성에는 정(+)의 영향을 미치는 것으로 나타났으며, 환경통제력, 자아수용, 삶의 목적에는 부(-)의 영향을 미치는 것으로 나타났다. 본 연구는 이를 바탕으로 분석결과의 시사점과 향후 연구방향을 제시하였다.
Hotel employees who greet customers with a bright look and perform their tasks have undergone lots of jobstress, thus resulting in emotional exhaustion and poor well-being in their life. Considering the previous researchhave mainly dealt with the effect of job stress on organizational dimension rather than individual ones, this studyattempted to investigate the effect of job stress on emotional exhaustion and the effect of emotional exhaustion onpsychological well-being of hotel employees. The data collected from a survey of 174 employees in resort hotelswhere the frequency of the employees’ exposure to emotional labor is higher than that of business hotel ones wasanalyzed using a structural equation modeling. The factor analysis showed that there were threedimensions(work-related, customer related, and environment-related stress) for job stress, one dimension foremotional exhaustion and six dimensions(alienation, reduced personal accomplishment, dependence, environmentalmastery, self-acceptance, and purpose of life) for psychological well-being. Research findings revealed thatwork-related stress had a positive effect on emotional exhaustion. Emotional exhaustion had a positive effect onalienation, reduced personal accomplishment and dependence and a negative effect on environmental mastery,self-acceptance, and purpose of life. Based on the findings, this study discussed the implications and suggestions forfuture studies.
키워드열기/닫기 버튼
Job Stress, Emotional Exhaustion, Psychological Well-being, Hotel Employee
