급변하는 정보기술로 인한 기업 사회의 변화는 비서직종사자들의 직무역량에도 영향을 미쳐 정보처리전문가로서의 역할 수행이 요구되어지고 있다. 본 연구의 목적은 전문비서가 갖추어야 할 컴퓨터 기술에 관한 중요도와 빈도에 대한 경력비서, 전문대학 이상 예비 전문비서 교육 관련 학과에서 컴퓨터교육을 담당하고 있는 교수진, 그리고 기업의 인사관리자, 세 그룹 간 인식차이를 2004년 조사결과와 종단 비교를 통하여 변화 추이를 분석하는데 있으며, 주요 연구결과는 다음과 같다. 2004년 조사결과 대비 신입비서들에게 요구되는 DB, 웹, 그리고 회계와 같은 고급정보처리 역량이 소폭 상승되었음을 밝혔고, 컴퓨터 기술의 중요성에 대한 현재 믿음을 토대로 정보기술의 미래 활용 빈도 예측하였다. 고급정보기술 항목들에 대한 세 그룹 간 중요도와 빈도 인식차이가 2004년에 비해 좁혀졌음도 확인되었다. 본 연구결과는 비서 자신의 정보관리역량 제고, 기업사회가 원하는 정보처리 역량을 갖춘 사무관리전문가 양성을 위한 교과과정 개발, 그리고 기업의 효율적인 인적자원개발을 위한 기초 자료로 활용될 수 있을 것이다.

Today's success in information technology has expanded job competency for office professionals to include highly advanced business information processing techniques such as database management, information management on the web, information processing for accounting, etc. In other words, being well-equipped with competitive knowledge and skill to process business information is no longer an option but a requirement for office professionals' survival. The main objective of this research is to conduct a longitudinal study that analyzes beliefs of three groups(office professionals, professionals, and personnel managers) about the importance and frequency of computer skills needed by office professionals in 2004 and 2007. The major findings of this study are as follows: It has been confirmed that office professionals are recognized as information specialists who should perform highly technical problem-solving with cutting edge computer knowledge and skills. Also, as time passes, the above three groups tend to agree on the issues of core computer competency for information management for office professionals. And it has been verified that belief on the importance of computer skills could be used as an index to predict the frequency level of computer skill usage in office information management.

Today's success in information technology has expanded job competency for office professionals to include highly advanced business information processing techniques such as database management, information management on the web, information processing for accounting, etc. In other words, being well-equipped with competitive knowledge and skill to process business information is no longer an option but a requirement for office professionals' survival. The main objective of this research is to conduct a longitudinal study that analyzes beliefs of three groups(office professionals, professionals, and personnel managers) about the importance and frequency of computer skills needed by office professionals in 2004 and 2007. The major findings of this study are as follows: It has been confirmed that office professionals are recognized as information specialists who should perform highly technical problem-solving with cutting edge computer knowledge and skills. Also, as time passes, the above three groups tend to agree on the issues of core computer competency for information management for office professionals. And it has been verified that belief on the importance of computer skills could be used as an index to predict the frequency level of computer skill usage in office information management.

longitudinal study, office professional, office information management, job competency, computer literacy