The role of secretary is more important as a management staff in knowledge economy society. This study approaches Knowledge Management Systems (KMS)-based knowledge transfer within a firm for productivity of knowledge workers, especially secretaries or management support staffs. Collecting data from 242 knowledge workers in 81 firms that have adopted KMS, I conducted multiple regression analysis for test data. So I found that absorptive capacity, self-efficacy, work pressure, motivation to adopt, system quality, and knowledge quality are the facilitating factors for successful knowledge transfer with KMS. The important factor of these factors is motivation to adopt. This study calls attention to the importance of the knowledge recipients motivation to adopt knowledge in the KMS-based knowledge transfer process. Non-significant influence of compensa- tion on the motivation to adopt knowledge proposes to take a more profound reconsideration about the reward systems. I also insist that the success of KMS depends on knowledge quality itself as well as system features, and individual factors than organizational factors.

The role of secretary is more important as a management staff in knowledge economy society. This study approaches Knowledge Management Systems (KMS)-based knowledge transfer within a firm for productivity of knowledge workers, especially secretaries or management support staffs. Collecting data from 242 knowledge workers in 81 firms that have adopted KMS, I conducted multiple regression analysis for test data. So I found that absorptive capacity, self-efficacy, work pressure, motivation to adopt, system quality, and knowledge quality are the facilitating factors for successful knowledge transfer with KMS. The important factor of these factors is motivation to adopt. This study calls attention to the importance of the knowledge recipients motivation to adopt knowledge in the KMS-based knowledge transfer process. Non-significant influence of compensa- tion on the motivation to adopt knowledge proposes to take a more profound reconsideration about the reward systems. I also insist that the success of KMS depends on knowledge quality itself as well as system features, and individual factors than organizational factors.

Knowledge Transfer, Knowledge Worker, Management Support Staff, Success of KT