초록 열기/닫기 버튼
Hardly found is research clarifying the correlation of individual's attitude change and compliment through positive measurement of it, and in particular, it is much harder to find research that verified such effects with the personnel of hotels that are highly dependent on the personal service through positive measurement of compliments. This research's objective, therefore, was to propose plan that can be utilized for the management of hotel human resource later on by clarifying the effects of compliments on work attitude with personnel of special class hotels in Busan region. Results suggest that:With hotel personnel, verbal compliments left significant effects on work attitude rather than behavior compliments or physical compliments. That indicated that verbal compliments leave more effects on work attitude than institutional rewards regarding human resource management like promotion or compensation. Conclusion suggests that compliments are not burdensome yet are more efficient through frequently use.
키워드열기/닫기 버튼
Hotel Employee, Compliments, Cluster analysis, Discriminant Analysis
